Last updated: June 2026
SpecialBro (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using specialbro.com (the “Platform”), you agree to the practices described here.
1. Information We Collect
a) Information you provide directly
- Account registration — name, email address, and password
- Profile & settings — city, state, country, availability, and profile preferences
- User-generated content — service listings, marketplace items, event posts, chat messages, and questions you post on the Platform
- Contact form submissions — any messages you send us through our contact page
b) Information collected automatically
- Usage data — pages visited, features used, time spent on the Platform
- Device & browser data — IP address, browser type, operating system, and referring URL
- Cookies & local storage — we use cookies to keep you logged in, remember your city selection, and maintain your preferences (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Display localised content (services, events, marketplace listings) based on your city
- Enable real-time City Chat and messaging features
- Send you account-related emails (e.g. password reset, important notices)
- Monitor and improve Platform performance and security
- Investigate and resolve reported abuse or violations of our Terms & Conditions
- Comply with legal obligations
We do not use your data for targeted advertising, and we do not sell your personal information to third parties.
3. How We Share Your Information
We do not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:
- With your consent — when you choose to make your profile or listings publicly visible
- Service providers — trusted third-party vendors who help us operate the Platform (e.g. web hosting), bound by confidentiality agreements
- Legal requirements — if required by law, court order, or to protect the rights and safety of our users or the public
- Business transfer — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with prior notice to you
4. Data Retention
We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain it for legal or security purposes. Public content (such as marketplace listings or event posts) may be archived for a reasonable period after deletion.
5. Data Security
We take reasonable technical and organisational measures to protect your information, including:
- Encrypted password storage (hashed, not stored in plain text)
- HTTPS encryption for all data transmitted between your browser and our servers
- Access controls limiting who within our team can access user data
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies & Local Storage
We use cookies and browser local storage for the following purposes:
| Cookie / Key | Purpose | Duration |
|---|---|---|
| Session cookie | Keeps you logged in during your visit | Session |
| city_id / city_name | Remembers your selected city | 30 days |
| country_id / state_id | Remembers your selected region | 30 days |
| chat_sound | Remembers your chat sound preference | Persistent (localStorage) |
You can clear cookies at any time through your browser settings. Disabling cookies may affect your ability to stay logged in or use location-based features.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — update inaccurate or incomplete information via your account settings
- Deletion — request that we delete your account and associated personal data
- Objection — object to certain uses of your data
- Portability — request your data in a portable format
To exercise any of these rights, contact us at support@specialbro.com. We will respond within 30 days.
8. Children’s Privacy
SpecialBro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly. If you believe a child has registered on our Platform, please contact us immediately.
9. Third-Party Links
The Platform may contain links to external websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
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